FAQ

Ordering Process

How can I place an order on the ORYN website?

Browse our website by clicking category links to view our products. When you find an item you wish to purchase, select the “Add to Cart” button to place it in your shopping cart. You can adjust your cart by adding or removing items as desired. To complete your purchase, click “Checkout” to access a secure page where you’ll provide your payment and delivery information. You’ll need to create an account to finalize your order. After completing your purchase, you’ll receive an instant confirmation email with your order details sent to the provided email address. Within 24 hours, our Customer Support team will send a confirmation email acknowledging your order. Once your order ships, you’ll receive a final email with tracking details.

What occurs after I submit my order?

Once your payment is processed, you’ll receive an email confirming that your order is in progress. In-stock items are typically shipped within three business days of order confirmation.

Can I monitor my order’s status online?

Yes, after your order is shipped, you’ll receive an email with a tracking number and a link to the courier’s tracking website.

What are the delivery times and costs?

Shipping costs and estimated delivery times are clearly shown at checkout and on product pages. As a general rule, in-stock items are shipped within three business days of your order being confirmed.

Can I alter or cancel my order after submission?

You may modify or cancel your order before it’s prepared for shipping by contacting our Customer Support team. Once shipped, orders cannot be canceled, but you can return items upon receipt for a refund if you contact us within 24 hours of delivery. Please note that orders for custom-made products cannot be canceled after placement.

Returns

How do I return a product?

Please refer to our Returns Policy for comprehensive instructions on returning items.

What if I receive a defective product?

If you receive a defective product, return it within 48 hours of receipt with a detailed description of the issue. After we verify the defect, we’ll issue a full refund, including the original shipping cost.

Sizing

How do I select the right size?

Each product page includes a size guide link with measurements for various body parts (e.g., chest, sleeve length) and corresponding size charts. Compare your measurements to these guides to find the best fit.

Payments

What payment options are available?

We accept major credit and debit cards, including Visa and Mastercard. Payment options are displayed on the website and can be chosen during checkout.

Personal Information

Is my personal data protected?

Yes, we safeguard your personal information and do not share it with third parties. For more details, please see our Privacy Policy.

How can I update my account details?

You can modify your personal information, such as name or address, in the “Account Settings” section of our website by clicking “Update Details.” Note that you cannot change your name or address after an order has been shipped.